Logistics Tech

Helping logistics players to optimize supply chain networks, understand channel partner behavior, benchmark competitor metrics and improve costs & quality of service

Who are the key customers?
What is the logistics service provider’s dependency on any specific customer segment?
What is the growth potential of the customer segment?
What are the primary needs of the different customer segments?
How are customers positioned w.r.t emerging trends and new technologies?
What is the size of the customer?
What is the key focus vertical of the customer?

How likely is the customer to promote the player?
How does the NPS vary across regions and how does it compare with key competitors?
What are the key reasons for a customer to be a promoter / detractor?
What are the areas of improvement and ways to do so?
What are the triggers that would cause the customers to change their logistics partner?
What are the relative strengths and weaknesses that have the highest impact on NPS?

Which logistics players are customers most satisfied with and why?
How has customer experience been across different product categories?
What are the key reasons for preference of a LSP over another?
What are the improvement areas that need attention?
Would they refer the logistics service providers to others based on prior experience and the reason for doing so?
What are the key elements required to create a long-lasting relationship?

Which aggregator platforms do truckers work with? Since how long have they been working with these platforms?
Why did the trucker decide to opt for an aggregator platform? What is the basis of decision while choosing such a platform?
Have end-use segments, pricing / payments, aggregator preference, etc. changed post-COVID?
What are the key challenges / pain-points faced by truckers / delivery person while using LogisticsTech platform / app?
What is the impact of seasonality in this segment? Has advent of LogisticsTech apps / platforms reduced this impact? How?

What are the different revenue streams for each player? What are the drivers of revenue?
How much does it cost in time and money to service / acquire a customer?
What fixed and variable cost components are associated with servicing a customer?
What are the drivers of fixed and variable cost?
What is the break-even scale and time taken to reach breakeven?
How do the unit economics vary across customer size (large, medium, small, etc.)?

What is the current market landscape and how is the road map ahead?
How fragmented is the industry?
What are the growth opportunities and challenges in the market?
What are the key trends driving the industry?
What factors can cause disruptions in the industry?
How will advancements in technology and changing consumer preferences shape the industry?
What is the position of service providers and aggregators in the market?
Who are the competitors and how are they positioned?

What should be the customer's expectation from the product / service?
How does the proposition cater to functional needs?
What are the pain points and negative outcomes that customers want to avoid?
How will the customers measure the success of an offering in fulfilling their needs?
What are the product and services that the value proposition is based on?
How does the value proposition eliminate or minimize the customer pain points?

How fragmented is the market in which the target is operating? What are the other suitable acquisition / investment opportunities in the target's market segment?
How does the target fare against competition across key operational, organizational, and financial metrics?
What is the depth in the technology / software portfolio of the target company vs category peers / leaders?
What are the key demand drivers for customers?
How is buyer behavior going to change in the future? What trends are expected to shape buyer behavior?
Which customer verticals are driving the category? Which segment does the target cater to?

What is the bottom-up / top-down market size across different product categories and geographies in the relevant technology space?
What is the company's TAM (Total Addressable Market), SAM (Serviceable Addressable Market), and SOM (Serviceable Obtainable Market)? What is excluded in SAM and SOM?
How fast are various markets in terms of verticals / customer size / customer vertical / use cases / geographies growing in the relevant space?
How much market share can the company potentially achieve in various markets?
What is the possible market share that the company can gain from its current service offerings vs. from building new products?
How much of the market share can the company gain from the currently penetrated market i.e, from existing category buyers vs. from new market development?
How is the market potential split across different geos/ customer segments / channels etc. and how is it expected to grow?

Who are the key customers?
What is the logistics service provider’s dependency on any specific customer segment?
What is the growth potential of the customer segment?
What are the primary needs of the different customer segments?
How are customers positioned w.r.t emerging trends and new technologies?
What is the size of the customer?
What is the key focus vertical of the customer?