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Classifieds

Helping platforms understand user behavior & preferences, categorization & assortment, and customer characteristics that drive commerce - assortment and customer

What we do

Ad monitoring
  • What is the competition’s frequency, channel contribution of ads vs. own company?
  • What is the reach of different channels to key decision makers of technology / software purchase?
  • How does competitors' advertising spend fare vs own company?
  • What ROI have we seen from different digital campaigns?
  • How differentiated are the advertisements of the client vs. competitors?
  • With the offering constantly evolving, are the advertisements driving home the key message of the brand / product?
Adjacency expansion
  • What is identified to be core market? What are the adjacent / ancillary markets?
  • How large are these markets? How will they grow?
  • What are the adjacencies most suitable for expansion?
  • What are the synergies between the existing and adjacent markets?
  • What will be the revenue potential? What are the economics?
Competitive intelligence
  • What are the competitors doing differently in the market?
  • What are the most important themes to track the competition?
  • How is the competition performing across these themes?
  • Is the target losing / winning wr.t. competition? Why?
  • What are the plans of the competitors for the near future?
  • How to use digital tools for continuous tracking of competition?
Customer needs assessment
  • Who are the customers of the technology product / software?
  • What use cases do the tech products address across different verticals / customer types?
  • What are the key purchase criteria for the tech product and how do they differ across businesses depending on their industry, size, and vertical?
  • What are the 'must have' vs. 'nice to have' features in the technology offerings?
  • Preference for integrated vs point solutions and horizontal vs. vertical solutions? What are the primary reasons to adopt the product?
  • What is the stickiness of the technology solution in terms of criticality to business and switching costs?
  • What is the customer's willingness to pay for various features? What features can make the technology offering premium?
  • Are there any product offerings not available to customers? Is the opportunity significant?
  • What are some of the unmet needs across existing products / services and reasons thereof?
  • How to understand emerging needs and deepen relevance to personalize the technology company’s product?
Customer NPS diagnostic
  • What is the current customer NPS for a target brand?
  • What is the level of customer satisfaction and loyalty?
  • What are the drivers of promotion / detraction?
  • How does customer NPS for target compare to that of competition?
  • What are the relative strengths and weaknesses vs. competition?
  • What are the key levers to drive customer NPS?
Market potential assessment
  • What is the bottom-up / top-down market size across different product categories and geographies in the relevant technology space?
  • What is the company's TAM (Total Addressable Market), SAM (Serviceable Addressable Market), and SOM (Serviceable Obtainable Market)? What is excluded in SAM and SOM?
  • How fast are various markets in terms of verticals / customer types / use cases / geographies growing in the relevant technology and software space?
  • How much market share can the company potentially achieve in various markets?
  • What is the possible market share that the company can gain from its current product offerings vs. from building new products?
  • How much of the market share can the company gain from the currently penetrated market i.e, from existing category buyers vs. from new market development?
  • How is the market potential split across different geos / customer segments / channels etc. and how is it expected to grow?
Micro market assessment
  • What is the market potential of key micro-markets?
  • What micro-market level themes are shaping the market?
  • How are various players performing in the micro-market?
  • What is the competitive intensity of the micro-market?
  • What should be the GTM strategy for the micro-market?
  • How to do micro-market sales activation?
Product price benchmarking
  • What is the price positioning w.r.t. competition of a product in the market?
  • What are the directly competing products in the market? Who are the peripheral / indirect competitors?
  • Does the price positioning resonate with targeted customer segments?
  • How does the target compare w.r.t. competition in discounting and promotional schemes?
  • What is the margin for commanding premium?
  • What is the relation between the features of the product and the price range?
  • How does behaviour of customer segments vary with the price?
Sector scan
  • What key segments constitute the sector? How have they been growing over the past 5 years? What are the key growth drivers?
  • What is the market size, overall, and by segments and categories? How are they estimated to grow over the next 5 years? Why?
  • Who are the key players operating in each segment? How do they stack up against each other?
  • What are the key products and services they are providing? What needs are they fulfilling?
  • What are the headwinds and tailwinds in this sector?
  • What are the key technological advancements this sector has seen?
  • What are the different investment areas in the sector?
  • What are the 'rising tides' or trends of the future in the sector?
  • What has been the level of funding activity in different sub-sector?
  • What are some of the potential investment targets?
Target screening and diligence
  • How fragmented is the market in which the target is operating? What are the acquisition / investment opportunities in the target's market segment?
  • How does the target fare against competition across key operational, organizational, and financial metrics?
  • What is the depth in the technology / software portfolio of the target company vs. category peers / leaders?
  • What are the key demand drivers for buyers?
  • How is buyer behaviour going to change in the future? What trends are expected to shape buyer behaviour?
  • Which buyer segments are driving the category? Which segment does the target cater to?
  • What is the CAC and LTV of target accounts? Are they above / below industry standards?
  • How adept is the existing management at driving growth? What is their track record?
  • In how much time can the target scale their business?
Unit economics benchmarking
  • What are the different revenue streams per buyer? What are the drivers of revenue?
  • How much does it cost in time and money to service / acquire a buyer? How will the product development cost affect unit economics?
  • What fixed and variable cost components are associated with servicing a buyer?
  • What are the drivers of fixed and variable costs?
  • What is the break-even scale and time taken to reach breakeven point?
  • How does the unit economics vary across buyer segments (industry vertical, size, etc.)?
Voice of customer
  • What are the reasons for the preference of the client's product over others?
  • What is the company's perception amongst customers and non-customers in the space?
  • How do customers rate the 'sales and service' experience of the technology company?
  • Are existing customers referring to the company's product? What is the viral coefficient?
  • How to use 'voice of customer' and sentiment analysis for product improvement and enhancing customer satisfaction?
  • What are the reasons for the preference of a particular technology product / software brand over others?
  • What are the key elements to provide a comprehensive buyer experience?

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Why 1Lattice?

Tech Enabled

Tech Enabled

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