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Oil and Gas
Helping industry participants evaluate and improve supply chain, customer experience, and sustainability practices
What we do
- How large is the distribution network of respective Oil and gas company?
- How does current distributor network compare with competitors?
- What is the span of the various distributors and is it below or above the industry standard?
- What are the distributor and retailer margins?
- How do the distributor margins vary across various regions?
- How efficient is product return cycle?
- What are hygiene factors for distributor to become an Oil and gas product / services related distributor?
- How is the current distribution network of potential distributor across region and product offerings / services?
- How much sales can distributor garner across product offering?
- How does the capital requirement differ across various product offering / services?
- How much financial capital can potential distributor get access to through different mediums?
- How likely is the vendor to promote respective oil and gas company?
- How does the NPS vary across regions and raw materials sourced? How is it compared to the competitor companies?
- What are the key reason for vendors to be a promoter / detractor?
- What are various vendor management areas Oil and gas company improve upon?
- How is vendor stickiness across various raw materials sourced?
- What are the triggers that would lead to vendor churn at an Oil and gas company?
- What are the relative strengths and weakness that have the highest impact on NPS?
- How likely is the intermediary player to promote respective oil and gas company?
- How does the NPS vary across regions? How is it compared to competitors?
- What are the key reasons for Intermediary player to be a promoter / detractor?
- What are the areas where services to intermediary players be improved?
- What is the level of stickiness across various geos?
- What are the triggers that would make intermediary player shift to another Oil and gas company?
- What are the relative strengths and weakness that have the highest impact on NPS?
- How likely is the distributor to promote respective oil and gas company?
- How does the NPS vary across regions? How is it compared to the distributors of competitor companies?
- What are the key reasons for distributor to be a promoter / detractor?
- What are the areas where distribution services of the Oil and gas company be improved?
- What is the level of stickiness across various product / service categories?
- What are the triggers that would make distributors shift to another Oil and gas company?
- What are the relative strengths and weakness that have the highest impact on NPS?
- How likely is the customer to promote respective Oil and gas company?
- How does the NPS vary across regions and products and how does it compare with key competitors?
- What are the key reasons for a customer to be a promoter / detractor?
- What are the improvement areas across product / service categories?
- What is the level of stickiness across product / service categories?
- What are the triggers that would make customers shift to another Oil and gas company?
- What are the relative strengths and weaknesses that have the highest impact on NPS?
- What is the structure and breakup of cumulative cost across? What are major cost heads?
- How are various cost heads compared with competition?
- What are the areas of improvement for the client with respect to competition?
- What are the global best practices for cost optimization?
- What are some of the short-term and long-term actions that can help optimize cost?
- What are is the profit pool across supply chain partners? How is it different from competitors?
- What are the main touch points in the vendor onboarding journey across different product categories?
- What is the level of satisfaction on different touch points during the vendor onboarding process?
- How is the experience with the customer support during onboarding across various Oil and gas companies?
- What are the various pain points in current onboarding process and improvement areas?
- What is the degree of digital adoption across all vendors?
- What is the infrastructure availability with various vendors? How likely are they to invest in digital infrastructure going forward?
- How many steps are involved in process from procurement to invoice processing?
- Which all departments (raising request, approval, PO creation, etc) are involved in finalizing the procurement of raw material?
- What are the steps taken by each of the departments? How long does it take across each of the processes?
- What is the current workflow for procurement till vendor payments? How can they be optimized?
- How attractive is the market? What is TAM, SAM for the market?
- What is the customer penetration for the different product categories in the market? How will it evolve in coming years?
- What product / services are driving growth in the market?
- What are the key drivers of growth in the market? What are some of the possible headwinds?
- How attractive are the margins in the industry? How does the margins vary across the value chain?
- Is the shift happening from unorganized to organized? What advantages do scale players have?
- What are the needs of the clients in the market? How are they satisfied by the players in the market?
- What are the possible upsides through introducing new business models or optimizing the existing ones? Which are some of the proven global analogs?
- Which Oil and gas company are customers most satisfied with across product / service categories and why?
- How has their experience been with different offerings across different product categories / services?
- What are the reasons for preference of a particular oil and gas company over others?
- How do customers rate the sales and service experience?
- What are the improvement areas across product categories?
- What is the level of stickiness across product categories?
- What are the triggers that would make customers shift to another oil and gas company?
- What are the key elements to provide a comprehensive customer experience?
- What is satisfaction level of various seller with client and its competitors?
- For what reasons the sellers prefer to work with client? How do they vary across various seller categories?
- How has the experience of seller been with various teams (procurement, finance, etc.)?
- How do sellers feel about onboarding process, invoice processing?
- What are the triggers that might lead to seller churn?
- How attractive is export market across various products / services? What is the export potential (TAM, SAM) for various products and services?
- Which geos contribute the largest to the export by products / services?
- What is the market share of top 3 exporter by products / services?
- What products / services are driving the export market in the geo?
- What are export regulations that are hindering the growth of the export to various target geos?
- How can client get customer feedback on new proposed product / services?
- What is the ideal methodology for testing new product concepts? What should be the sampling plan?
- How can we get insights on customer preferences on the features and overall product concept pre-launch?
- What should be key message and tonality while advertising the new product launch?
- What is the optimal beta launch design for a proposed product?
- What are various process involved in operations of Oil and gas company?
- Which all processes are currently digitalized and which all other processes are yet to be digitalized?
- How much is the company investing in digital transformation? Who does that compare with industry standards?
- How tech savvy are business executives? How do they compare with industry standard?
- How much is client investing in skilling the staff digitally? How does that compare with competition?
- What can be barriers while digitizing the remaining traditional processes?
- How does the company perform on various sustainability standards (production practices, transportation, drilling, etc.)?
- How is the budget allocation (for sustainability) of the company as compared to the other industry participants / competitors?
- Which new practices (management practices, product development and brand development) have the peers / competitors adopted to ensure better sustainability of business?
- Which new practices can be adopted to increase operational efficiencies, reduce risk and enhance the brand value?
- How do the key metrics of our business processes (e.g. turnaround time, first-time right, NPS, etc.) compare with competitors?
- What are the areas of process improvements based on a time and motion study?
- What is the hands-on-time and wait time for each step of the process?
- What steps of the process can be eliminated or automated?
- What are the customer experience and efficiency gains for customers?
- How satisfied are the employees with the Oil and gas company across different parameters?
- What are the areas of strength which employees would like the Oil and gas company to continue and build on?
- What are the key improvement areas?
- How satisfied are the employees with their career path in the company?
- How likely are the employees willing to recommend the Oil and gas company to others?
- What are various components of the compensation across various departments and hierarchy?
- How is staff compensation across various department and hierarchy compared to competitors?
- What are various additional perks across the hierarchy? How are these additional perks compared to perks offered by competitors?
- What are the key improvement areas for client as compared to competitors?
Distributor benchmarking
- How large is the distribution network of respective Oil and gas company?
- How does current distributor network compare with competitors?
- What is the span of the various distributors and is it below or above the industry standard?
- What are the distributor and retailer margins?
- How do the distributor margins vary across various regions?
- How efficient is product return cycle?
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