Developmental Institutions

Work in a collaborative and dynamic way with developmental institutions providing leverage through our capabilities and helping them perform to their greatest potential

Capabilities

What we do

15 capabilities

Capability

Beneficiary engagement practices

Questions we answer

Who are the core group of beneficiaries? What were the main pain points for them? To what extent have they been covered?
How have the KPIs been met? What is the reason for this good / poor progress?
What impact has been created for the end beneficiary (previous levels vs current levels)?
What is the feedback of the beneficiaries on the progress? What are the areas in which there is room to cover? Is there any other issue which was initially neglected or follow-up?
What could have been done to improve the outcome for the beneficiary?

Capability

Impact assessment

Questions we answer

What were the main gaps identified? To what degree have they been filled?
What has been the progress on the KPIs through the intervention?
What is the reason for this good / poor progress?
What impact has been created for the end beneficiary (previous levels vs. current levels)?
What could have been done to improve the outcome for the beneficiary?
Should more resources be allocated to improve the outcome?

Capability

Market potential assessment

Questions we answer

Who are the key beneficiaries of the initiative? (age, gender, income levels, etc.)
Where do the beneficiaries consume the target benefit services (geography, rural / urban, etc.)?
How many beneficiaries do the existing initiatives impact?
What all geographies do the initiatives cover? (states / UT, rural / urban, etc.)
What is the intervention cost per beneficiary and overall cost?
What is the key offering / service where the imitative has highest impact?
Why is the key offering/ service relevant and important to the intended outcome?
How is service delivery accessible to beneficiary?

Capability

Long-term technical assistance

Questions we answer

What are the key components of the project? What are the key challenges faced at each phase?
What is the scope of project in terms of coverage provided along with cost considerations, if any?
Who are the major stakeholders involved in the process? What is the role of each of them? Are there any redundancies which is slowing down the process?
From whom will the inputs be sourced from? What is the unit economics involved?
Is there any requirement of an IT infrastructure? What will be the most efficient method of IT handling?

Capability

Beneficiary experience tracking

Questions we answer

What are the main touch points in beneficiary journey across different themes (education, healthcare, financial inclusion etc.)?
How does the beneficiary journey start (digitally, self, agent, government centre, etc.)?
How is the experience with different establishments that deliver the product / service?
What are the main channels for communicating the various benefits and related details to the target beneficiaries?
What was the level of dependence on stakeholders across different touch points?
What are the specific pain points and areas for improvement at each touch point?
What is the level of satisfaction at different touch points during the journey?

Capability

Beneficiary needs assessment

Questions we answer

What are the key needs of the target population / beneficiaries in the identified intervention area? (education, healthcare, financial inclusion, etc.)?
Do the existing programs or interventions meet the group’s needs?
What might be the best alternatives to existing programs for meeting the beneficiary’s requirements?
What are the key usage criteria across different intervention areas?
What is the frequency of usage and use cases across the identified intervention areas?

Capability

Initiative potential assessment

Questions we answer

Why did you select this initiative for social impact intervention?
What are the needs of the target group / beneficiaries?
Do the existing programs or interventions meet the group’s needs?
What might be the best alternatives to existing programs for meeting the beneficiaries’ needs?
How much resources are required to run / operate the identified initiative?
What kind of intervention methods have been identified / short-listed for the initiative?
What are the contingency plans if the identified intervention methods do not work?

Capability

Gap assessment

Questions we answer

Who are the key stakeholders in the identified sector and what are their unmet, under-served and latent needs?
What are the different interventions run by stakeholders and what are their key areas of coverage?
According to the benchmark measurement, what are the different gaps and which is the most prominent?
Where are these gaps highest amongst the beneficiaries (geography, need, income levels, etc.)?
What tools have been / should be used for gap assessment?
Is the gap at a strategic level or at an operational level?
What can be done to reduce or fill the gap?
What are the drivers / barriers to filling the above-mentioned gaps?

Capability

Sector scan

Questions we answer

Why did you select this sector (education, healthcare, etc.) for your intervention?
What are the key beneficiary segments in this sector, and what are their key needs?
What are the existing initiatives in this sector run by different stakeholders (government, think tanks, NGOs, corporate funds, etc.)?
What is the reach / impact of the existing interventions by different stakeholders?
What are the emerging trends / evolving needs in the identified intervention sector?
What are the barriers to enter the sector?
What are the regulatory mandates in the sector?
What are the various opportunities and challenges in the sector?

Capability

Developing SOPs

Questions we answer

What are the different processes / task flows in the intervention?
Who are the different stakeholders involved in the delivery of the intervention and what is their dependency on each other?
What are the objectives from the SOP?
Are there enough number of SOPs for various important jobs and responsibilities?
Does the SOP have the following fundamental building blocks: title, introduction, actors / stakeholders, and steps and with due consideration for the future use of the information?
Who are the various stakeholders that are involved in this intervention and what are their objectives?

Capability

CSI index setup

Questions we answer

What is the purpose of the intervention for the end beneficiary?
What kind of benefits is the beneficiary expected to receive?
How has been your overall experience so far?
How satisfied are you with the benefits that you have received? (for beneficiary)
What are you trying to measure via the CSI index (progress, experience, usage, etc.)?

Capability

Pre-investment research

Questions we answer

What are the key areas of focus of your current intervention?
Who are key set of stakeholders that will be impacted because of your intervention?
What are some of the existing alternatives to your concept / idea and what is their reach?
How critical is your concept / intervention to the objective / need fulfilment of your target population?
Is the finance cost of intervention paid by beneficiaries or other players?
What is the process of monitoring, controlling and benchmarking?
Is there a similar nature relevant case study already implemented in past?

Capability

Policy research

Questions we answer

What is the policy landscape prevalent in the industry and / or related fields?
Who are the stakeholders involved in decision making and are / were directly involved in its implementation?
What was the key idea behind policy decisions? What were the constraints?
Are there any cultural, regulatory, safety related hurdles in executing the policy? What is the plan for tackling the hurdles identified above?
Who are the major affected parties because of the policy? Is there any gap in implementation of the policy at the ground level?
What is the scope and possible changes to the policy in the near and long term?

Capability

Conflict mapping for stakeholders

Questions we answer

What are the different facets of the intervention and what is the likelihood of conflict on each of them?
Who are the different beneficiary stakeholders getting impacted from the intervention?
What objectives / values do these stakeholders associate from the intervention?
How much do they support / oppose these intervention areas (values, ideology etc.)?
Is service offering better delivery, cost, usability and experience for the beneficiary ?
Is past experience of the stakeholders pose a challenge in new service delivery?
Is their strong alignment towards focus of stakeholders interests and actions towards beneficiary/ initiatives?

Capability

Outcome establishment for initiatives

Questions we answer

Why did you choose this intervention area (education, healthcare, etc.)?
Who are the key set of beneficiaries that will be impacted because of your interventions?
Who are the key beneficiaries (#), and what are their strategic needs?
How much resources are you willing to dedicate to this intervention?
What is the proportional of the population, based on age, gender benefited from proposed intervention?
What are further next steps aligned to proposed outcome?
Has the outcomes, results achieved for the proposed initiatives ?

Related Case Studies

View all

Developmental InstitutionsApr 29, 2021

Promote use of clean drinking water

Objective

Client wanted to understand the current usage of clean drinking water plants installed by them in Indian rural region Client also wanted to improve the effectiveness of the program and find new products basis existing gaps

Methodology

Conducted on-ground research (30 IDIs) to develop in-depth understanding of the current water plant usage and the availability / adoption of other options
Understood key pain-points leading to low usage along with important use cases and customer personas using them basis frequency of use

Impact / Outcome

Developed a framework and customer journey for the client to understand the overall usage of the clean drinking water plants and its alternatives

Developmental InstitutionsApr 29, 2021

Increasing technology adoption in intra-city bus ecosystem to optimize travel times for commuters

Objective

Client wanted to understand scope of technology adoption in bus commute for passengers and help commuters in journey planning and transiting

Methodology

Understood and benchmarked various processes in the bus transport ecosystem, and features provided across transit and bus aggregator application
Identified key pain points and mapped service usage journey for commuters via in-depth conversations and developed detailed journey maps of commuters along different routes
Conducted primary conversations with bus operators to understand their comfort with technology adoption and key challenges faced in day-to-day operations

Impact / Outcome

Helped the client identify key touchpoints to automate and setup commute processes and provided a framework to integrate route planning algorithm with existing bus routes to optimize commute times for travellers

Showing 1–2 of 4 case studies · Page 1 of 2

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